Questions, Answered

Very soon. Join the list to hear the moment they drop, and get an exclusive early-bird discount just for signing up.

Every public session is $22 per skater with rental skates included. We also have a few deals:

Family Night: 4 tickets for $60 on regular-week Wednesdays · Littles Skate: $44 for a grown-up and one little (8 & under), and a 3rd child skates FREE, Wednesdays 11 AM–12:30 PM (10–11 AM in holiday weeks) · Cheap Skate Mondays: $16 every Monday outside holiday weeks.

See full pricing and add-ons.

Yes. Rental skates are included with every ticket, from toddler size 8 through adult size 14.

We recommend it. Each session has limited capacity, and weekends and holiday weeks sell out first. Buying online guarantees your spot. Walk-up tickets are sold only if space remains.

Tickets are non-refundable, but you can exchange for another session up to 24 hours before your start time, based on availability. If weather closes the ice, your tickets are exchanged automatically.

No. Non-skaters can watch for free from our rink-side seating and fire pits.

We're a cashless venue. We accept all major credit and debit cards, Apple Pay and Google Pay.

Yes: the early-bird discount for our email list, Family Night (4 tickets for $60 on Wednesdays), $16 Cheap Skate Mondays, and $2 off for military and first responders with ID. Group rates for 15 or more skaters are booking now.

The Snowflake Season Pass is $199 and lets you skate any public session all season long. Gift cards will be available when tickets go on sale.

Every public session is 90 minutes. After each one we resurface the ice for 30 minutes, so every session starts on fresh ice and a new session begins every two hours.

During regular weeks we're open Mon–Thu 3:00–8:30 PM, Fri 3:00–10:30 PM, Sat 11:00 AM–10:30 PM (private ice available 9–11 AM) and Sun 11:00 AM–8:30 PM (Learn to Skate classes at 9 and 10 AM). Littles Skate runs Wednesdays 11 AM–12:30 PM (10–11 AM in holiday weeks). During holiday weeks (Nov 23–29 and Dec 19–Jan 4) we're open every day from 11:00 AM to 10:30 PM.

Use the Session Finder to see the exact times for any date.

We open Friday, November 20 at 5 PM with a Grand Opening Free Skate from 5 to 6 PM, free for everyone. After a fresh resurface, regular sessions start at 6:30 and 8:30 PM.

Yes, every day of the season. Thanksgiving follows holiday hours (11 AM–10:30 PM), Christmas Eve is 11 AM–6:30 PM and Christmas Day is 1–8:30 PM. New Year's Eve, New Year's Day and Monday, Jan 4 follow holiday hours, and we wrap up the season with Closing Day on Sunday, Jan 10. See holiday hours.

Plan to arrive 20 to 30 minutes before your session to check in, get your skates and lace up. Sessions start and end on time.

On Tuesdays, the last two sessions of the night take on a theme like Ugly Sweater Skate or Glow Skate. On Friday and Saturday nights, the last session of the night (9 PM) is our Late Skate, with a live DJ and colored lights. See all special sessions.

Absolutely! Rent a skate helper to help with balance, sign up for a Learn to Skate class, or just take it slow along the boards. Our skate guards are always happy to help.

Rental skates run from toddler size 8 through adult size 14. Sizes are first come, first served.

Yes. Skate helpers are $15 and good for your whole skating session. They're great for little ones and first-timers, and they're first come, first served.

Yes! Learn to Skate runs Sunday mornings in two classes by age: Class 1 at 9:00 AM for ages 10 and under (starting at 4), and Class 2 at 10:00 AM for ages 11 and up, adults included. Each class is 45 minutes. There are two sessions this season, Session 1 (Nov 22 – Dec 13) and Session 2 (Dec 20 – Jan 10). Each session is 4 classes for $175, with skates included. See class details and register.

No minimum age. Littles Skate runs Wednesdays 11 AM–12:30 PM (10–11 AM in holiday weeks) for kids 8 and under: $44 for a grown-up and one little, and a 3rd child skates FREE. Learn to Skate classes start at age 4. Skaters 12 and under need an adult on site, and kids under 7 need a grown-up on the ice with them.

Yes. Every skater needs a quick digital waiver, and a parent or guardian signs for anyone under 18. You'll be able to sign online before your visit to skip the line.

Gloves are strongly recommended, since hands and ice meet more often than you'd think. Helmets aren't required but are recommended for young skaters. Bike, ski or hockey helmets all work.

Skate counterclockwise. No racing, tag or chains. No food or drinks on the ice. Don't carry children while skating. Keep phones secured and follow our skate guards' instructions.

Only service animals are permitted at the rink.

Check with the skate counter before you leave, or email info@iceattheoaks.com with a description and we'll take a look.

We skate rain or shine in light drizzle. If heavy rain, high wind or lightning makes the ice unsafe, we'll pause or close sessions and automatically exchange affected tickets for another session.

Our rink is fully refrigerated and built by Special Ice, so it holds a solid sheet even on warm Southern California afternoons. On especially warm days the surface can be a little wet, but the ice stays skateable.

We'll email ticket holders right away and post updates on our Live Feed page.

Yes, birthday parties are booking now! Packages start at $299 for up to 10 skaters and include skating, rental skates, hot cocoa and your own 10×10 party tent with an 8′ table and 10 chairs. See party packages.

Yes. A Private Ice Rental is $2,500 per hour outside public hours, for up to 100 skaters with skates included. Additional skaters and add-ons are 25% off. Learn about private events.

Yes, group booking for 15 or more skaters is available now. School field trips are $18 per student (minimum 25), and fundraiser nights send $5 from every $20 ticket back to your group (minimum 25 kids). Email booking@iceattheoaks.com or send a request.

Yes, cake and treats are welcome with party bookings. Our Winter Wonderland package includes 2 large pizzas.

We're at 147 W Thousand Oaks Blvd, Thousand Oaks, CA 91360, in the heart of the Conejo Valley and an easy drive from Westlake Village, Newbury Park, Agoura Hills, Oak Park, Moorpark, Simi Valley and Camarillo. Get directions.

Free parking is available nearby. We'll post a parking map before opening day. Rideshare drop-off is right at the entrance.

Our Cocoa Cabin serves hot cocoa, coffee and snacks. Outside food isn't permitted, except cake and treats for party bookings.

Yes. A Fire Pit Lounge is a $65 add-on for your session and seats up to four people, plus admission. You'll be able to add one when you buy tickets.

Restrooms are on site, and free shoe cubbies are available at the skate counter. Please keep valuables with you.

Our entry, restrooms, seating and rink-side viewing areas are wheelchair accessible. Email info@iceattheoaks.com before your visit and we'll help plan everything you need.

Weekday sessions right at 3 PM are usually the calmest, and Littles Skate on Wednesday mornings is a relaxed session for families with kids 8 and under.

Reach out to us at 424-902-2354 or sponsors@iceattheoaks.com for sponsorship opportunities, or explore our sponsorship packages.

Yes! Join our Ambassador Program. You get a personal code to share with friends, family and followers: they save $2 on every ticket, and you earn $3 for each ticket sold plus $25 for every party or group booking you refer. It's free to join, with no minimums.

The rink is proudly built and managed by Special Ice, in partnership with Eventful LA.

For general questions, email info@iceattheoaks.com. For parties and groups, email booking@iceattheoaks.com. For sponsorships, email sponsors@iceattheoaks.com.